EQUIP - Extending the quality of public transport - benchmarking.
Abstract
Objectives of the EQUIP project: The objective of EQUIP is to develop a toolbox in the form of a Handbook for the self-assessment of internal quality performance by urban passenger transport operators and to ensure, by means of awareness raising activities and liaison activities, that potential users are aware of its existence. EQUIP will focus primarily on the provision of local public transport. The concepts and principles are likely to be equally applicable to the provision of planned or procured inter-urban services as well as in the wider total passenger transport system although the reference values are likely to be different. Achievement of higher quality and consistency in passenger transport requires the operator to implement systems of continuous improvement based on measuring performance, setting targets, developing strategies and implementation plans, and monitoring their implementation. The use of benchmarking is an invaluable tool to guide operators towards achievable high-quality objectives. The major, and most tangible, output of EQUIP will be a Handbook for the self-assessment of internal quality performance by road-based surface public transport operators. This Handbook will deal with all aspects of the service as provided by the public transport operator as well as relevant aspects of transport system operation. It will use the main indicators developed by CEN as the starting point and cover all modes of local transport (buses, trams and metro). In this way EQUIP will provide an in-depth and mode based analysis (the 'vertical' dimension) in contrast to the 1998/9 PILOT benchmarking of local transport systems which is working at an urban transport systems level (the 'horizontal' dimension).
quality management public transport benchmarking performance efficiency
Publikationen
Institutionalising Benchmarking in Public Transport. Vortrag gehalten von Klementschitz, R. am 7. Juni 2000
Autoren: Klementschitz, R. Jahr: 2000
Conference & Workshop proceedings, paper, abstract
Final Report; Extending the Quality of Public Transport (EQUIP)
Autoren: Mulley, C., Sammer, G., Klementschitz, R., Maurer, P. et al. Jahr: 2000
Forschungsbericht (extern. Auftraggeber)
Extending the quality of public transport using the tool of benchmarking, experiences from a pilote study (European research project EQUIP). Vortrag gehalten von Klementschitz, R. am 26. April 2001
Autoren: Klementschitz, R. Jahr: 2001
Conference & Workshop proceedings, paper, abstract
EQUIP - Ergebnis des Benchmarking Pilottests in Österreich,Forschungsbericht 8/2000, Institut für Verkehrswesen, Universität für Bodenkultur, Wien
Autoren: Sammer, G., Neumann, A., Klementschitz, R. Jahr: 2000
Forschungsbericht (extern. Auftraggeber)
Extending the quality of public transport using the tool of benchmarking, experiences from a pilote study (European research project EQUIP)
Autoren: Klementschitz, R Jahr: 2001
Journal articles
Project staff
Gerd Sammer
O.Univ.Prof. Dipl.-Ing. Dr.techn. Gerd Sammer
gerd.sammer@boku.ac.at
Tel: +43 1 47654-85635
Project Leader
01.01.1999 - 30.06.2000
Peter Maurer
Priv.-Doz. Dipl.-Ing. Dr.nat.techn. Peter Maurer
peter.maurer@ait.ac.at
Project Staff
01.01.1999 - 30.06.2000
Roman Klementschitz
Dipl.-Ing. Dr. Roman Klementschitz
roman.klementschitz@boku.ac.at
Tel: +43 1 47654-85618
Sub Projectleader
01.01.1999 - 30.06.2000
Alexander Neumann
Dipl.-Ing. Dr.nat.techn. Alexander Neumann
neumann@mediative-solutions.at
Project Staff
01.01.1999 - 30.06.2000
BOKU partners
External partners
VIATEK LTD - Tampere
none
partner
ASM - Brescia SPA
none
partner
European Transport and Telematics, LTD
none
partner
Erasmus University of Rotterdam
none
partner
Newcastle University
none
coordinator