Benchmarking und best practices in Austrian drinking water supply - Stage B
Abstract
From 2003 to 2004 a pilot study was worked out to develop an Austrian system for benchmarking and best practices in drinking water supply and to test the system at 23 water utilities. The project was initiated and coordinated by OVGW (Austrian Association on Gas and Water) and developed by water utilities and scientific institutes in co-operation with a Bavarian benchmarking project. Actual "Stage B" will continue and deepen this pilot study for the internal use as a controlling instrument at an enlarged number of water utilities (about 70). The experiences of stage A will be used for optimizing the system: on the one hand with a reduced number of performance indicators and with more detailed data in specific areas - such as service level and customer relations. The enlarged number of participating utilities and the optimisation of the database will ensure much more representative description of the service quality and efficiency in Austrian drinking water supply. Consequently the grouping of the different water utilities will be much easier (larger and more similar groups) which is an important factor for the "learning from the best".
Publikationen
Trans-National Water Supply Benchmarking: The Cross-Border Co-operation of The Bavarian EffWB Project and The Austrian OVGW Project
Autoren: H. Theuretzbacher-Fritz, J. Schielein, H. Kiesl, J. Kölbl, R. Neunteufel and R. Perfler Jahr: 2005
Conference & Workshop proceedings, paper, abstract
Project staff
Reinhard Perfler
Priv.-Doz. Dipl.-Ing. Dr.nat.techn. Reinhard Perfler
reinhard.perfler@boku.ac.at
Project Leader
01.01.2005 - 31.12.2007
Roman Neunteufel
Dipl.-Ing. Dr.nat.techn. Roman Neunteufel
roman.neunteufel@boku.ac.at
Tel: +43 1 47654-81119
Sub Projectleader
01.01.2005 - 31.12.2007
BOKU partners
External partners
Fachhochschule Wr. Neustadt, Fachbereich Unternehmensrechung und Revision
Dr. Walter Egger
partner
TU Graz, Institut für Siedlungswasserwirtschaft
Mag. Heimo Theuretzbacher-Fritz Dipl.-Ing. Jörg Kölbl
partner